FAQ
Guides for customizing chat, styling search, handling data, installing integrations, and supporting customers in more languages.
Customization6Privacy & Data1Integration1Internationalization1
CustomizationHow to Customize the Appearance of Shoply AI ChatLearn how to personalize your Shoply AI Chatbot's appearance, chat window design, and messaging experience to match your brand. This guide covers chat icon customization, color themes, window settings, and predefined messages.CustomizationHow to Customize Your Search Results with CSSCustomize your Shoply AI Search results to match your brand's design using CSS. This guide walks you through styling product cards, AI summary sections, buttons, images, and other search result elements with step-by-step examples and code snippets.Privacy & DataWhat Information Does Shoply Use to Answer Customer Questions?Understand what information Shoply uses from your store to answer customer questions, including products, order information, home page content, policies, pages, and blogs. Learn about privacy and data usage.IntegrationHow to Use Deep Link to Open the Chat Window (Without Editing Theme Code)Learn how to open the Shoply AI chat window using deep links without editing theme code, or by adding code to your theme template. Includes examples for buttons, icons, and how to hide the floating icon.CustomizationControlling Which Product Metafields Shoply Can UseLearn how to blacklist product metafields and control display settings like hiding discounts, prices, and reviews in Advanced Settings.InternationalizationHow We Do Automatic TranslationLearn how Shoply AI automatically detects and responds in your customers' preferred language. Understand language detection from browser settings, URL codes, saved preferences, and how we remember customer language choices.CustomizationWhich Products Does Shoply AI Index, and How to Exclude Certain ProductsLearn which products Shoply AI indexes by default and the different ways to exclude specific products from indexing, including by status, SEO metafield, the shoply.no_index metafield, tags, and free product filtering.CustomizationRestricting the Chatbot by Country (Geo Blocking)Learn how to control which countries can see the Shoply AI chatbot using whitelist or blacklist mode in Advanced Settings. Supports country-level access control via ISO country codes.CustomizationMiscellaneous SettingsCovers various optional settings such as disabling option swatches in search and chat results.
