How to Train Shopily AI Chatbot with Your Store's Knowledge
Rui Jiang - Jan 22, 2025
Shopily AI Chatbot is designed specifically for e-commerce and Shopify stores, leveraging advanced Large Language Models (LLMs) like OpenAI’s GPT-4o to answer customer questions. While LLMs are incredibly powerful, they do have limitations. For instance, they rely on general world knowledge, which can become outdated—OpenAI’s GPT-4o, for example, is trained only on data up to December 2023—and they don’t automatically know the specifics of your store.
To ensure Shopily provides accurate and relevant answers to your customers, you can train it with knowledge about your store and its products.
How Shopily Gathers Knowledge
Shopily automatically crawls your store to gather information from:
- Home page
- Pages
- Policies
- Blog posts
You can customize which pages and blogs are included in the chatbot's responses through the “AI Knowledge” settings.
Add Custom Knowledge for Better Answers
While Shopily uses your visible store content, you can improve its responses further by adding custom knowledge that isn’t publicly available on your website.
Example: Highlighting Best Sellers for a BBQ Store
If you want the chatbot to recommend specific categories or products, you can add custom knowledge like this:
Title: Best Sellers and Recommendations for BBQ Store
Content:
- Gas Grills: Top brands include Napoleon and Weber.
- Charcoal Grills: …
- Smokers: …
- Sauces and Marinades: …
When a customer asks, “What are your recommendations for BBQ equipment?” Shopily will use this information to provide accurate and helpful answers.
Advanced Use Case: Combining Knowledge with Product Metafields
For more complex stores, such as a PC retailer, you can combine custom knowledge with product specifications to deliver precise recommendations.
Example: Recommending High-End Gaming PCs
You can create a page to outline CPU and GPU options for high-end gaming PCs, with content like:
High-End Gaming (1440p / 4K):
- AMD Ryzen 7 7800X3D and Ryzen 9 7900X3D: These CPUs dominate with 3D V-Cache technology, delivering ~170+ FPS in Fortnite and excelling in CPU-limited games.
- Intel Core i9-14900K and 14900KS: Flagship CPUs for enthusiasts, offering peak single-thread performance for extreme FPS (~180 FPS in Fortnite).
Additionally, ensure each product is labeled with the correct metafields, such as:
- CPU: Intel Core i9-14900K
- GPU: NVIDIA RTX 4080
When a customer asks about high-end gaming PCs, Shopily will:
- Use your custom knowledge to explain the ideal CPU and GPU configurations.
- Search for products with matching specifications based on your metafields.
Why Train Shopily AI Chatbot?
By training Shopily with your store’s unique knowledge, you can:
- Improve the accuracy of responses to customer questions.
- Highlight products or categories you want to promote.
- Provide detailed, expert advice to enhance the customer experience.
With a mix of automatic crawling and custom knowledge input, Shopily becomes a more personalized and powerful assistant for your store, helping you build trust, drive engagement, and boost sales.
Ready to start training your Shopily AI Chatbot? Dive into your AI Knowledge settings and make it uniquely yours today!
